1. Introduction

RIDERS ECONOMY DEVELOPMENT CORP. (RED) is committed to protecting the privacy of our customers, drivers, delivery partners, and users collectively. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR).

By using our ride-hailing and delivery services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you provide directly to us and information collected automatically when you use our services, including but not limited to:

-Personal identification details (e.g., name, picture (selfie), address, email, phone number)

-Government-issued identification numbers (e.g., driver’s license, SSS, or PhilHealth numbers when required)

-Payment information (e.g., credit card or bank details)

-Location data (real-time GPS tracking for ride and delivery purposes)

-Vehicle information (for drivers)

-Communication records (e.g., customer support interactions)

-Usage data (e.g., device information, IP address, cookies)

3. How We Use Your Information

We use your personal data to:

-Provide, operate, and improve our ride-hailing and delivery services

-Verify your identity and comply with legal requirements

-Facilitate transactions and payment processing

-Communicate with you, including customer support and marketing (with your consent)

-Monitor and ensure safety and security of users and drivers

-Comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal data with:

-Third-party service providers and partners who assist in service delivery (e.g., payment processors, IT service providers)

-Government authorities as required by law or regulation

-Law enforcement agencies in case of legal investigations or to protect rights and safety

-Business partners for joint marketing initiatives (only with your consent)

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable and appropriate technical, organizational, and physical measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Under the Data Privacy Act, you have the right to:

-Access and correct your personal information

-Object to or restrict the processing of your personal data

-Withdraw consent where processing is based on your consent

-Request the deletion or blocking of your personal data under certain conditions

-File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

To exercise these rights, please contact us at the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your device settings.

9. Children’s Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect personal data from minors. If you believe we have collected information from a child under 18, please contact us to request deletion.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. We will notify users of significant changes through our app or website.

11. Request Data Deletion

Users can request account deletion by contacting our support team via the in-app help chat or by emailing

[email protected]. Please provide your registered details for verification.